How to Download the Directory
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1Click on the “People” icon in the left navigation menu. Click People; View People and click "Go there".
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2Click the "Directory" button on the upper part of the page.
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3Tick each box for the details to be included in the printed directory. Optionally, you can also select if custom attribute should be added.
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4Once fields were selected. Click the "Continue" button.
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5Click "Yes" to confirm the processing of the directory file on the pop-up window.
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6The system will process the directory file and wait until the "Download" button is ready. ( Pending will appear under Contact Directory, indicating that the system is still processing the file)
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7Once the blue "Download" button is clickable your file is now ready to download.
![](https://support.church.software/wp-content/uploads/2022/12/Screenshot-2022-12-13-at-11.53.57-AM-768x599.png)
![](https://support.church.software/wp-content/uploads/2022/12/Screenshot-2022-12-13-at-11.55.06-AM-768x591.png)
What to do if the page doesnt seem to process the file?
![](https://support.church.software/wp-content/uploads/2022/12/Screenshot-2022-12-14-at-1.50.06-PM.png)
![](https://support.church.software/wp-content/uploads/2022/12/Screenshot-2022-12-16-at-9.24.28-AM.png)
There are some instances in that browsers don’t load up the file. If you’re using a Google Chrome browser on a Windows PC/laptop, Hold down Ctrl and press F5; this will reload the page, and once you click the directory, the file will start loading; if not, click continue, and it will process the file. If you are using Safari Mac users: Hold down Command and Shift and then press R on your keyboard. Alternatively, you can click and hold the refresh button and choose empty and hard reload.